Terms & Conditions

We reserve the right to update these Terms and Conditions from time to time and if we do so we will revise the date and revision number of this document.

We understand that plans can change. We aim to be fair and practical in our approach, while ensuring course quality, safety, and compliance requirements are maintained.

Standard Training Courses

The following cancellation terms apply to all standard (non-STCW) training bookings:

• 5 or more working days’ notice: No charge. A transfer to another course date can be arranged.
• 2–4 working days’ notice: 50% of the course fee will be charged.
• Less than 2 working days’ notice: 100% of the course fee will be charged.

Non-attendance without prior notice will result in 100% of the course fee being charged.

Where possible, we will work with you to reschedule your booking. Transfers are subject to availability.

Training 4 Safety reserves the right to reschedule or cancel standard training courses where required. This may include (but is not limited to) trainer availability, low enrolment numbers, or unforeseen operational circumstances. Where possible, notice will be provided in advance and alternative dates offered.

STCW & Advanced Fire Fighting (AFF) Courses

Due to the practical and compliance requirements of STCW training (including specialist equipment, staffing ratios, and facility bookings), stricter cancellation terms apply compared to standard courses.

Training 4 Safety reserves the right to cancel, postpone, or reschedule any STCW or Advanced Fire Fighting (AFF) course where required. This may include (but is not limited to) low enrolment numbers, adverse weather conditions, trainer availability, illness, or any unforeseen operational or safety-related circumstances. Where possible, a minimum of 5 working days’ notice will be provided.

Cancellations & Transfers – STCW Courses

• 10 or more working days’ notice: No charge. A transfer to another course date can be arranged.
• 5–9 working days’ notice: 50% of the course fee will be charged.
• Less than 5 working days’ notice: 100% of the course fee will be charged.

Where a transfer to another course date has been arranged, the booking is considered confirmed for the new course date. If the transferred booking is later cancelled or the attendee does not attend, no refund will be issued.

Non-Attendance

Failure to attend a booked STCW course without prior notice will result in 100% of the course fee being charged.

Medical or Exceptional Circumstances

We understand that unexpected situations can arise. At our discretion, a one-time transfer may be offered where supporting documentation (e.g. medical certificate) is provided.

Late Arrival

Due to the structure and safety requirements of STCW training, late arrival may result in declined entry. Rebooking may be required at an additional cost.

Cancellation of an online training login may only be made in writing within 14 days of enrolment, provided the user login has not been activated.

There will be no refunds on expired logins or logins that have not been activated.

Failure to attend a course will result in a ‘no-show’ attendance status. All 'no-shows' will be charged the full course cost.

The availability of courses and dates published on the Website are subject to change without notice. We reserve the right to cancel or alter the dates of any ‘open’ courses due to insufficient numbers of trainees. We reserve the right to suspend training where, to continue, would breach the Health and Safety at Work Act 2015 (“HSWA”), or where continuing might place trainees at an unacceptable level of risk. We reserve the right to refuse to train any person who is deemed by us to be unfit due to health reasons including but not limited to intoxication or behavioural issues. We reserve the right to refuse to train any company, employee, or individual who we reasonably believe may be in competition with Us. Course duration may vary based on the number of trainees attending and level of knowledge and/or experience.

Within 60 minutes of scheduled start time: trainees may remain on the course only at the trainer’s discretion. Over 60 minutes of scheduled start time: trainees may not attend the course. Should it be necessary for the trainee to return to complete the course at a later date due to late arrival issues, Training 4 Safety Limited reserves the right to pass on any associated costs to the trainee or their employer

If training is held at the Customer’s premises the Customer agrees to provide all facilities including; training room, air-conditioning/heating, bathroom access, power outlets, tables, chairs, and tea/coffee facilities. Facilities for specific courses are as specified in the confirmation email and are according to the course requirements.

In accordance with the HSWA, all trainees are required to comply with any instruction, policy or procedure issued by Training 4 Safety Limited in relation to the use of PPE. This includes, but is not limited to, the wearing of hard hats and safety footwear. Failure to comply may result in a trainee being removed from the course in the interest of safety. Should it be necessary for the trainee to return to complete the course at a later date, Training 4 Safety Limited reserves the right to pass on any associated costs to the trainee or their employer.

All trainees must have a level of written and oral English equivalent to NCEA level 1 (year 11) or IELTS 5.5 or higher, to be eligible to enrol on our courses. The person responsible for making bookings or authorising attendance at the course must agree to these Terms and Conditions prior to acceptance of their trainee(s) onto the course. Where a trainee does not meet our English language requirement a reader/writer must be supplied by the trainee or the person responsible for authorising the trainee’s attendance. The reader/writer cannot be another trainee attending the same course.

Training 4 Safety Limited must be advised if the trainee has any special requirements including but not limited to health, literacy, and cultural requirements.

‘On Account’- The Customer agrees to make full payment for Services in accordance with approved payment terms. ‘On Pre-payment’- The Customer agrees to make full payment for services at the time of booking. Training 4 Safety Limited reserves the right to charge the customer interest of 5% per month on all overdue amounts. The Customer agrees to pay Training 4 Safety Limited all agency collection fees associated with the collection of an unpaid debt.

The prices published on the Website are subject to change without notice unless you have an agreement with us stating otherwise.

Learning objectives are detailed at the beginning of each training module and assessment is conducted throughout the course. A practical assessment may also be conducted in some programs. trainees will be required to achieve the required level of competency in all areas of the assessment to receive a certificate following the training. Assessment is conducted in compliance with a competency-based assessment and following WorkSafe and industry best practice.

It is Training 4 Safety Limited’s intention to mark a course trainee as Competent “C” or Not Yet Competent “NYC” upon completion of the course. A trainee who is marked as C will receive their certificate. A trainee who is marked as NYC will not receive any certification. The Customer will be advised if a trainee is marked NYC with an explanation given. A plan will be developed with the Customer to ensure that the trainee has all opportunities available to achieve competency status on a case by case basis.

The Customer accepts full responsibility for failure to abide by any pre-course or post-course requirements. This includes, but is not limited to, completing and returning course paperwork, evidence of competency, attestation forms.

Where an Attestation Form is required, the trainee will have a timeframe given from the date of the course to complete and return the form to Training 4 Safety Limited. Failure to return a completed Attestation Form before the due date may prevent the unit standard being processed as competent.

Training 4 Safety Limited accepts no responsibility for the withdrawal of any funding or subsidies. In the event that funding or subsidies are withdrawn, or the Customer is found not to be eligible for the funding or subsidy, Training 4 Safety Limited will invoice the Customer the full course cost, and the Customer remains liable for that amount.

You may occasionally receive e-newsletters and promotional emails from Training 4 Safety Limited once the booking form has been returned. You can unsubscribe by following a link in any of the emails you receive. Training 4 Safety Limited will not pass your email on to any third party unless required to do so by law.